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Payment Policy For Retal & Sample

At HongliTh Technology, co.Ltd, we are committed to providing excellent service to both our retail customers and those interested in sampling our products. This policy outlines our retail ordering process and sample request procedures.

Retail Policy

1. Retail Order Process

Our retail order process is designed to be simple and efficient:

  • Browse Products: Explore our product catalog online
  • Add to Cart: Select desired items and quantities
  • Checkout: Complete your purchase through our secure payment system
  • Order Confirmation: Receive immediate order confirmation
  • Shipping: Track your order through our delivery system

2. Online Ordering Guide

Follow these steps to place your online order:

  1. Create an account or log in to your existing account
  2. Browse our product categories
  3. Select products and specify quantities
  4. Review your shopping cart
  5. Enter shipping information
  6. Choose payment method
  7. Confirm and place your order

3. Payment Options

We accept the following payment methods for retail orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • PayPal: Fast and secure online payments
  • Bank Transfer: Available for larger orders
  • Digital Wallets: Apple Pay, Google Pay

4. Shipping Information

Our shipping policy includes:

  • Free shipping on orders over $500
  • Standard shipping (7-15 business days)
  • Express shipping (5-7 business days)
  • International shipping available
  • Track your order through our online system

Estimated delivery times by region:

  • North America:
    • USA & Canada: 7-12 business days
    • Mexico: 10-15 business days
  • Europe:
    • Western Europe: 10-15 business days
    • Eastern Europe: 12-18 business days
  • Asia Pacific:
    • East Asia: 5-10 business days
    • Southeast Asia: 7-12 business days
    • Australia & New Zealand: 12-18 business days
  • Middle East & Africa:
    • Middle East: 12-18 business days
    • Africa: 15-25 business days

* Delivery times are estimates and may vary based on customs clearance and local conditions.

Sample Policy

All samples we provide are identical to actual products in terms of quality, materials, and specifications, ensuring accurate product quality assessment.

1. Sample Eligibility

Our product samples are identical to our actual products in terms of quality, materials, and specifications. They are provided solely for the purpose of quality verification before placing bulk orders.

To be eligible for requesting product samples, customers must meet the following criteria:

  • Business Verification: Must be a registered business entity
  • Industry Relevance: Operating in relevant industries (lighting, electronics, solar energy)
  • Purchase Intent: Demonstrate genuine interest in bulk purchases
  • Geographic Location: Available for international business customers

2. Sample Request Process

You can request samples through the following channels:

  • Website Contact Form:
    • Visit our website's Contact Us page
    • Fill out the sample request form with required information
    • Include product model number and product page URL
    • Specify desired sample quantities
  • WhatsApp:
    • Contact us via WhatsApp for direct communication
    • Provide product model number from our website
    • Share the product page URL for reference
    • Indicate required sample quantities

Required information for sample requests:

  • Product model number (as shown on our website)
  • Product page URL
  • Requested sample quantity
  • Your business information
  • Shipping address and contact details

3. Sample Cost & Payment

Understanding our sample pricing structure:

  • Basic Sample Fee:
    • Standard samples: Cost varies by product
    • Customized samples: Additional charges apply
    • Multiple sample discounts available
  • Payment Terms:
    • 100% payment before sample shipment
    • Sample cost credited on bulk orders
    • Credit terms available for qualified clients
  • Bulk Order Credits:
    • Full credit for orders within 90 days
    • Partial credit for orders within 180 days
    • Credit amount based on order value

4. Sample Shipping

Sample shipping information and options:

  • Shipping Methods:
    • Express shipping (3-5 business days)
    • Standard air freight (5-7 business days)
    • Sea freight for bulk samples
  • Tracking & Support:
    • Real-time tracking information
    • Customs clearance assistance
    • Documentation support

5. Sample Limitations

Please note the following limitations on sample requests:

  • Quantity Restrictions:
    • Maximum 2 samples per product category
    • Maximum 5 different product categories
    • Custom sample limitations may apply
  • Time Constraints:
    • Sample requests processed within 48 hours
    • Product warranty period: 3 years

Common Policy

1. Terms & Conditions

Please review our terms and conditions for retail orders:

  • Order Acceptance:
    • All orders subject to availability
    • Right to refuse orders reserved
    • Prices subject to change without notice
  • Order Cancellation:
    • Orders can be cancelled before shipping
    • Cancellation fees may apply
    • Contact customer service for assistance

2. Returns & Refunds

Our return and refund policy includes:

  • Return Eligibility:
    • 30-day return window
    • Items must be unused and in original packaging
    • Return authorization required
  • Refund Process:
    • Refunds processed within 7 business days
    • Original shipping costs non-refundable
    • Store credit option available

3. Support & Contact

For assistance with samples or retail orders:

  • Customer Service:
    • Email: support@honglith.com
    • WhatsApp: +(86) 159-8087-1640
    • Business hours: 9:00 AM - 6:00 PM (GMT+8)
  • Technical Support:
    • Product specifications
    • Installation guidance
    • Troubleshooting assistance