Payment Policy

Our standard payment terms are as follows:

• New Customers: 30% deposit upon order confirmation, 70% balance before shipment
• Regular Customers: Flexible payment terms available based on business history
• Large Orders: Customized payment plans can be negotiated
• Sample Orders: 100% payment in advance

We accept the following payment methods for international B2B transactions:

• T/T (Telegraphic Transfer): Our preferred payment method for most transactions
• L/C (Letter of Credit): Available for large orders (minimum value $50,000)
• D/P (Documents against Payment): Available for qualified customers
• Western Union: Accepted for sample orders and small transactions

Standard T/T Payment Process:

1. Receive proforma invoice from our sales team
2. Make deposit payment as per agreed terms
3. Receive payment confirmation and production schedule
4. Pay balance before shipment
5. Receive commercial invoice and shipping documents

Our banking details will be provided on the proforma invoice. Please note:

• All bank charges in the buyer's country are to be borne by the buyer
• Please use your order number as payment reference
• Send payment confirmation to your sales representative

The following documents are typically involved in our payment process:

• Proforma Invoice
• Commercial Invoice
• Bank Swift Copy
• Bill of Lading (for sea shipments)
• Air Waybill (for air shipments)
• Certificate of Origin (if required)

We implement strict security measures to protect payment transactions:

• All banking information is transmitted through secure channels
• Payment confirmations are verified through multiple checkpoints
• Regular security audits of payment processes
• Compliance with international banking security standards

Our refund policy covers the following situations:

• Quality Issues: Full refund or replacement for quality-related problems
• Order Cancellation: Deposit refund terms vary based on production status
• Shipping Damage: Covered by shipping insurance
• Wrong Products: Full refund or replacement as per agreement

In case of payment disputes:

• Contact your sales representative immediately
• Provide all relevant documentation and evidence
• Issues will be resolved within 15 working days
• Third-party mediation available if needed

All payments must comply with:

• International banking regulations
• Anti-money laundering laws
• Foreign exchange regulations
• Trade sanctions and restrictions

For payment-related inquiries, please contact our finance team: