Menu
Your Cart

Frequently Asked Questions

Solar lights convert sunlight into electricity using solar panels. The energy is stored in a rechargeable battery and used to power the light at night.

The lifespan varies depending on the quality of components, but typically, solar lights last between 3 to 5 years, while solar panels can last over 10 years.

Yes, solar lights can still charge on cloudy days, but the efficiency will be lower compared to sunny days. Most solar lights have a battery backup to provide lighting even after several cloudy days.

Yes, dust and debris can reduce the efficiency of solar panels. Cleaning them every few months with a damp cloth or soft brush will help maintain optimal performance.

Installation is simple. Most solar lights come with mounting hardware. Just place the solar panel in a location that receives direct sunlight and secure the light in the desired spot.

Solar lights should be installed in areas with direct sunlight exposure for at least 6-8 hours a day, away from shadows caused by buildings, trees, or other obstructions.

No, solar lights operate independently using solar energy and do not require any external wiring.

Charging time depends on sunlight exposure but usually takes 6-8 hours for a full charge. Most solar lights provide 8-12 hours of illumination per night.

Check if the solar panel is clean and receiving enough sunlight. Also, ensure the battery is functioning properly and replace it if necessary.

Clean the solar panel regularly, check for dirt or debris on the light, and ensure the battery connections are secure. Store the lights properly if not in use for a long time.

Yes, most solar lights have replaceable batteries. Refer to the user manual to find the correct battery type and replacement procedure.

Cover the solar panel during the day to see if the light turns on. If it doesn’t, check the battery and connections.

Yes, we provide OEM and ODM services to meet customized requirements, including design, branding, and specifications.

Yes, we can customize the light shape, brightness, battery capacity, and solar panel specifications according to your needs.

The minimum order quantity (MOQ) depends on the customization level. Please contact us for specific requirements.

We accept various payment methods, including bank transfers, credit cards, PayPal, and LC (Letter of Credit).

But the most safe payment is LC and T/T.

Generally according to the contract and agreement.

Yes, we ship to most countries. Shipping costs and delivery times vary depending on the destination.

Our solar lights come with a warranty of 3-5 years, depending on the product model.

Contact our customer service team with details of the issue. We will provide troubleshooting guidance or arrange for a replacement if necessary.

Yes, we accept returns and exchanges for defective or damaged products within the warranty period. Please check our return policy for more details.

Lighting up the world, reducing pollution, and purifying the environment are our missions as a leading enterprise in the solar lighting industry.

If you have anyother questions, please don't hesitate to contact us: Email: etopservicer@gmail.com WhatsApp: 008615980871640